Resale Policy – Roy Diamond

At Roy Diamond, we value our customers’ investments. As a symbol of trust and the lasting value of our jewelry, we offer a Lifetime Resale facility. Please find the detailed terms and conditions of our resale policy below:

1. Lifetime Resale Facility

You can sell back any Diamond or Gold jewelry purchased from us at any time. In this case, a 30% deduction will be applied to the current market value of the product. The remaining 70% of the value will be paid to the customer.

2. Mandatory Cash Memo Requirement

To avail of the resale facility, you MUST present the Original Cash Memo provided at the time of purchase. Under no circumstances will a resale or cash-back request be accepted without the original cash memo.

3. Suspension of Resale Facility

Roy Diamond BD reserves the right to suspend or turn OFF the resale facility at any time due to institutional requirements, market volatility, or any other internal reasons. The decision of the management in such matters will be final and binding.

4. Product Condition Inspection

Our experts will inspect the jewelry at the time of resale:

• The jewelry must be in its original condition.

• If any diamonds or stones are missing, broken, or damaged, their specific value will be deducted additionally.

• Any jewelry altered or repaired by a third-party jeweler will not be eligible for this resale facility.

5. Payment Process

Once the resale value is determined, the payment will be processed according to company policy. Payments are typically made via Bank Transfer or Cheque within 3-7 working days.

6. Policy Modifications

The authorities of Roy Diamond BD reserve the right to change, modify, or update any part of this policy at any time without prior notice.